Refund policy
At POPOLARE, we want you to be completely satisfied with your purchase. We understand that sometimes things don't go as planned, which is why we offer a 14-calendar-day window from the delivery date to process the return of your sunglasses.
How does the return process work?
It is very simple, just follow these steps:
· 1. Contact Us: Send an email to [contact email, e.g., hello@popolare.com], including your order number and the reason for the return. Our customer support team will be happy to guide you through the process.
· 2. Prepare your package: Make sure the sunglasses are in their original packaging, including the case, the box, and the cleaning cloth. It is essential to protect the item well during transit to ensure it arrives at our facilities in perfect condition.
· 3. Ship to our warehouse: Choose your preferred courier service and send the package to the following address: [POPOLARE full address, e.g., Main Street, 1, Zip Code, City, Country]. Return shipping costs are the responsibility of the customer, unless the product has manufacturing defects or you received an incorrect item. Please note that original shipping costs from the initial order are non-refundable.
· 4. Inspection and refund: Once we receive the package, our specialized team will inspect the item's condition. If everything meets our return conditions, we will proceed to issue a refund for the sunglasses using the same payment method you used for the purchase.
Important details to keep in mind:
· Customized items: Custom POPOLARE sunglasses are made exclusively for you, which means they are not eligible for exchanges or returns.
· Shipping damage or manufacturing defects: If your POPOLARE sunglasses arrive damaged or show any defects covered by the legal warranty, please contact us immediately at [contact email]. Our team will provide you with a quick and effective solution.
At POPOLARE, your satisfaction and trust are our top priorities. We hope you enjoy your new sunglasses!
