Privacy policy

IN JUST 5 POINTS!

1. WHO ARE WE?
We are FROMTHEWORLDWITHLOVE, S.L. and we process your personal data as the data controller. This means that we are responsible for how your data is used and protected.

2. WHAT DO WE USE YOUR DATA FOR?
We use your data, among other purposes, to manage your registration as a user, process your purchases, respond to your enquiries and, if you choose to do so, send you personalised communications.

3. WHY DO WE USE YOUR DATA?
We are entitled to process your data for different reasons. The main reason is that we need it in order to perform the contract you accept when you register with us, make a purchase or use any of our services or features. There are also other legal grounds that allow us to process your data, such as our legitimate interest in responding to your enquiries or the consent you give us to send you our newsletters, among others.

4. WHO DO WE SHARE YOUR DATA WITH?
We may share your data with service providers who support us, or with external collaborators with whom we have entered into agreements, whether they are located inside or outside the European Union.

5. YOUR RIGHTS
You have the right to access, rectify and erase your personal data. In certain cases, you also have other rights, such as the right to object to the use of your data or to request data portability, as explained in more detail below.

You can read our full Privacy Policy below to understand in detail how we use your personal data and the rights you have in relation to it.

BEFORE WE BEGIN...

In this Privacy Policy, you will find all the relevant information regarding how FROMTHEWORLDWITHLOVE, S.L. uses the personal data of our customers and users who interact with us.

We are transparent about what we do with your personal data so that you can understand the implications of how we use it and the rights you have in relation to it. For this reason, we make this Privacy Policy permanently available to you so that you can consult it whenever you wish. In addition, as you interact with us, you may also find further information about specific uses of your personal data.

WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?

In accordance with Article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, as well as Regulation (EU) 2016/679 and Organic Law 3/2018 on the Protection of Personal Data and the Guarantee of Digital Rights, you are hereby informed that the data controller is:

FROMTHEWORLDWITHLOVE, S.L.
Tax ID No.: B86997194
Address: C/ RUIZ PERELLO, 3 B - D, 28028 MADRID (Madrid), Spain
Email: info@tiwiworld.com
Company registration details:

WHAT IS THE PURPOSE OF PROCESSING YOUR PERSONAL DATA?

Depending on the products, services or features you wish to use at any given time, we may need to process different types of data, which generally include, depending on the case:

  • Identification data (for example, your name, surname and contact details);
  • Financial and transaction data (for example, your payment or card details, information about your purchases, orders and returns);
  • Connection and browsing data;
  • Commercial information (for example, whether you are subscribed to our newsletter), as well as information about your preferences and interests.

Please note that when we ask you to provide personal data in order to access a specific feature or service on the website, some fields will be marked as mandatory, as this information is required in order to provide the service or feature in question. If you choose not to provide this data, you may not be able to complete your user registration or access those services or features.

Depending on how you interact with our website, we will process your personal data for the following purposes:

  • To manage your registration as a user of the website;
  • To develop, fulfil and execute the purchase or service agreement you enter into with us through the website;
  • To enable you to browse the website and use our digital channels;
  • To improve our services and enhance security.

If you choose to register as a user on our website, we need to process your data in order to identify you as a user and give you access to the various features, products and services available to registered users.

You may cancel your registered user account at any time by contacting our Customer Service team.

This purpose includes the processing of your data mainly in order to:

1. Contact you regarding updates or informative communications related to the features, products or services you have purchased, including quality surveys relating to the products or services provided.

2. Manage payment for the products you purchase, regardless of the payment method used. For example:

  • If, when purchasing one of our products through the website, you choose to activate the feature that saves your card details for future purchases, we will need to process the relevant data in order to activate and provide that feature. By consenting to this feature, your payment details will be automatically filled in for future purchases so that you do not need to enter them again each time. These details will be considered valid and active for future purchases. You may modify or delete your saved cards at any time through the relevant payment information section.
  • To activate the necessary mechanisms to prevent potential fraud against you and against FROMTHEWORLDWITHLOVE, S.L. during the purchase process. If we consider that a transaction may be fraudulent, this processing may result in the transaction being blocked.
  • To manage any returns once you have made a purchase, and to handle requests for information regarding product availability or product reservations through the website, where such options are available.
  • For invoicing purposes and to make available to you the receipts and invoices relating to purchases made through the website.
  • To allow you to use other available features or services, such as purchasing, account management and enabled chat functions.

3. Respond to requests or enquiries you make through our Customer Service channels. We will only process the personal data that is strictly necessary to manage or resolve your request or enquiry.

4. Marketing purposes. This includes processing your data mainly in order to:

  • Manage your subscription to our newsletter, including sending you personalised information about our products and services through various channels, if you choose to subscribe;
  • Send you push notifications, where applicable, if you have enabled them on your mobile device;
  • Allow you to unsubscribe from the newsletter at any time and free of charge through the “Newsletter” section of the Platform or by following the instructions included in each communication;
  • Carry out promotional activities. By taking part in a promotional activity, you authorise us to process the data you provide depending on the particular promotion, and to share it through different channels such as social media or the Platform itself. In each promotional activity in which you participate, the applicable terms and conditions will be available, and these will provide more detailed information on how your data will be processed;
  • Publish on the website or through our social media channels photographs or images that you have shared publicly, provided that you have given us your consent to do so;
  • Carry out usability and quality analysis in order to improve our services.

If you access our website, we inform you that we will process your browsing data for analytical and statistical purposes, in other words, to understand how users interact with our website so that we can improve it.

We may also occasionally carry out quality actions and surveys in order to assess the level of satisfaction of our customers and users and identify areas in which we can improve.

WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?

The legal basis that allows us to process your personal data depends on the purpose for which it is processed.

1. Managing your registration as a user of the website
The processing of your data is necessary for the performance of the terms governing the use of the Platform. In other words, in order for you to register as a user on the website, we need to process your personal data; otherwise, we would not be able to manage your registration. If you choose to log in through a social network, the legal basis for processing your data is the consent you give when authorising the transfer of your data from that social network.

2. Development, fulfilment and execution of the purchase agreement for our products
The processing of your data is necessary for the performance of the sales or service contract entered into between you and us. Some processing related to the purchase process may only be activated if you request or authorise it, such as storing your payment details for future purchases or informing you about product availability. In those cases, the legal basis for processing your data is your consent.

We also consider that we have a legitimate interest in carrying out the necessary checks to detect and prevent potential fraud when you make a purchase. We understand that this processing is beneficial for all parties involved and especially for you, as it enables us to protect you against fraudulent attempts by third parties.

3. Customer Service
We consider that we have a legitimate interest in responding to the requests or enquiries you send us through the various contact channels available. We understand that this processing is also beneficial to you, as it enables us to assist you properly and resolve your enquiries. When you contact us in relation to incidents involving your order or the product or service purchased through the website, the processing is necessary for the performance of the purchase agreement. Where your enquiry relates to the exercise of your rights or to claims relating to our products or services, the legal basis for processing your data is compliance with our legal obligations.

4. Marketing
The lawful basis for processing your data for marketing purposes is the consent you provide, for example, when you agree to receive personalised information through different channels or when you accept the legal terms applicable to a promotional activity.

5. Usability and quality analysis
We consider that we have a legitimate interest in analysing website usability and user satisfaction, as we understand that this processing is also beneficial to you because its purpose is to improve the user experience and provide a higher-quality service.

HOW LONG WILL WE KEEP YOUR DATA?

The period for which we retain your data will depend on the purpose for which it is processed, as explained below:

1. Managing your registration as a user of the website
We will process your data for as long as you remain a registered user, that is, until you decide to unsubscribe.

2. Development, fulfilment and execution of the purchase agreement for our products
We will process your data for as long as necessary to manage the purchase of the products you have bought, including any returns, complaints or claims relating to that purchase. In some cases, we will only process your data until you decide otherwise, for example in relation to payment details that you have asked us to store for future purchases.

3. Customer Service
We will process your data for as long as necessary to deal with your request or enquiry.

4. Marketing
We will process your data until you unsubscribe or cancel your newsletter subscription. If you participate in promotional activities, we will retain your data for a period of six (6) months from the end of the relevant promotion.

5. Usability and quality analysis
We will process your data on a case-by-case basis for as long as required to carry out a specific quality action or survey, or until we anonymise your browsing data.

We protect the information we collect by implementing the technical and administrative security measures required by applicable law, following an appropriate risk assessment, so that your information is protected against unauthorised access, unavailability, disclosure or use.

Your personal information may only be accessed by our employees, who are aware of the purposes for which it may be used and the limitations that apply, by the competent public authorities and courts where required by applicable law, and by third-party service providers engaged to provide you with the services you have requested.

Each of these companies undertakes to use your data solely for these purposes and for no other purpose. Once the relevant service has ended, they are required either to delete the information obtained or to keep it duly blocked and protected, without using it, for as long as it may be necessary to comply with a legal obligation or for the exercise or defence of contractual claims.

WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

We undertake to respect the confidentiality of your personal data and to guarantee the exercise of your rights. At FROMTHEWORLDWITHLOVE, S.L., you may exercise your rights free of charge by sending us an email to info@tiwiworld.com, simply stating the reason for your request and the right you wish to exercise.

Where necessary in order to identify you, we may ask you to provide a copy of a document proving your identity.

In particular, regardless of the purpose or legal basis on which we process your data, you have the right to:

  • Request access to the data we hold about you. If you are a registered user of the website, you may also consult this information in the section relating to your personal data.
  • Request rectification of the data we already hold about you. If you are a registered user of the website, you may also access the section relating to your personal data in your account in order to modify or update your personal data.

Please note that by actively providing us with your personal data through any channel, you guarantee that such data is true and accurate, and you undertake to notify us of any changes or updates. Any loss or damage caused to the website, to the website controller or to any third party as a result of incorrect, inaccurate or incomplete information provided in the registration forms shall be the sole responsibility of the user. As a general rule, you should only provide us with your own personal data and not the personal data of third parties, except where permitted by this Privacy and Cookies Policy.

  • Request erasure of your data when it is no longer necessary for the purposes for which we need to process it, as explained above, or when we are no longer legally entitled to process it.
  • Request restriction of processing, which means that in certain circumstances you may ask us to temporarily suspend the processing of your data or retain it for longer than necessary if you need us to do so.

If you have given your consent for us to process your data for any purpose, you also have the right to withdraw your consent at any time.

Where the legal basis for processing your data is your consent or the performance of a contract, you will also have the right to request data portability. This means that you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, so that it can be transmitted directly to another entity, where technically possible.

In addition, where the processing of your data is based on our legitimate interest, you also have the right to object to the processing of your data.

Finally, you are informed of your right to lodge a complaint with the relevant data protection supervisory authority, in particular with the Spanish Data Protection Agency (Agencia Española de Protección de Datos).

WHAT HAPPENS IF YOU PROVIDE US WITH THIRD-PARTY DATA?

If you provide us with the personal data of third parties, you guarantee that you have informed them of the purposes for which, and the way in which, we need to process their personal data.

CONFIDENTIALITY AND DOCUMENT DESTRUCTION

Professional confidentiality
FROMTHEWORLDWITHLOVE, S.L. and any collaborators working with us who may be involved in the provision of services undertake not to disclose or use any information they may have accessed by reason of their professional activity. Any information you provide to us will, in all cases, be treated as confidential and may not be used for purposes other than those related to the services contracted with FROMTHEWORLDWITHLOVE, S.L.

Document destruction
In order to preserve and guarantee confidentiality, FROMTHEWORLDWITHLOVE, S.L. undertakes to destroy all confidential information to which it has had access in connection with the provision of services once it is no longer necessary for the purpose for which it was collected, unless there is a legal obligation to retain it. If you wish to keep the original or a copy of such information, you must print or save it by your own means or collect it from the registered office of FROMTHEWORLDWITHLOVE, S.L. before it is destroyed.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time, so please review it regularly. Any changes or clarifications will take effect immediately upon their publication on the website. If we make any material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.